Refund & Return Policy — Lynxify
Last Updated: 22 October 2026
This policy explains when Lynxify refunds payments, how much is refunded at each stage, and how to request a refund. It covers all project-based work (pitch deck design, branding and visual identity, UI/UX design, web design and development, book and editorial design, video editing, motion graphics, VFX and AI video production), as well as subscriptions and retainers.
If your signed proposal, contract or invoice states different refund terms, those terms apply to your project.
How Project Payments Work
Every project is paid in two equal parts, and refunds depend on which stage the project has reached.
50% upfront. Work starts once the first payment is received.
50% after draft approval. The remaining 50% is due once you approve the draft.
Handover after full payment. Final files and deliverables are handed over once the full project fee is paid.
Full payment terms are in our Terms & Conditions.
Refunds at Each Project Stage
The earlier you cancel, the more you get back. Once final deliverables are handed over, no refund is available.
What These Stages Mean
Draft: the first complete version we share for your review. Depending on the service, this could be the first set of deck slides, logo or brand concepts, homepage or key screen designs, a first video cut, or sample book layouts. Your proposal names the draft for your project.
Draft approval: your written confirmation, by email or in the project channel, that the draft is accepted and the project can move forward.
Final approval: your confirmation that the completed deliverables are accepted. If you raise no concerns within 7 days of receiving the completed work, the project is marked complete and counts as approved.
Handover: when we deliver final files, source or editable files, website access, or any other completed deliverables.
Returns: What Happens to the Work
Our work is digital, so nothing is shipped back. When a refund is approved:
Ownership of all drafts, concepts, completed work and work in progress stays with Lynxify.
You may not use any of the work, including completed work shared for review, even when a partial refund is given.
You stop using and delete any drafts or files we shared during the project.
We remove any access we gave you, such as shared folders, design files or staging sites.
We process the refund once cancellation is confirmed and shared files are returned or removed.
Subscriptions and Retainers
To cancel a subscription or retainer, give us 15 days' written notice. We keep working during the notice period, and that period is charged. The unused part of your paid term after the notice period is refunded.
Example: on a 30-day package, if you cancel on day 2, your service continues until day 17 and the remaining 13 days are refunded.
If the notice period runs past the end of your paid term, no refund is due.
Subscriptions and retainers do not renew automatically, so no notice is needed if you simply choose not to renew.
How to Request a Refund
Email hello@lynxify.agency with:
Your name and company
The project name or invoice number
Your reason for cancelling
Approved refunds are processed within about 14 days after cancellation is confirmed and any shared files are returned or removed. For subscriptions and retainers, the 15-day notice period starts on the day we receive your email. Refunds go back through the original payment method where possible.
Quick Answers
Does Lynxify offer refunds? Yes, for project-based work. If you cancel before approving the draft, your 50% upfront payment is refunded in full. If you cancel after approving the draft but before final approval, you get 40–50% of the full project fee back.
Can I get a refund after the final files are delivered? No. Refunds are not available once final files, source files or other deliverables have been handed over.
Can I cancel a Lynxify subscription or retainer? Yes, with 15 days' written notice. You pay for the notice period, and the unused rest of your paid term is refunded.
Changes to This Policy
We may update this policy from time to time. The latest version is always posted on this page with its Last Updated date.
Contact Us
For questions about refunds or cancellations:
Lynxify Email: hello@lynxify.agency
Phone: +92 304 5333468
