Privacy Policy Last updated: May 31, 2025

What Information Do We Collect?

Personal Information You Provide

We collect information you provide when:

• You contact us via forms, email, or phone
• You subscribe to our updates or newsletters
• You engage with our services for design, branding, or digital marketing

Information may include:

• Name
• Email address
• Phone number
• Business name and website
• Billing address
• Payment details
• Project requirements and communication records

Note: All provided information must be accurate and updated in a timely manner.

Information Collected Automatically

We also collect data automatically when you visit our website. This includes technical and usage data such as:

• IP address
• Device type and browser
• Operating system
• Date and time of visits
• Pages visited and interaction behavior
• Referring URLs

This data helps us improve site functionality, monitor traffic, and enhance security.

How Do We Process Your Information?

We use your information for several purposes, including:

• Creating and managing client accounts
• Delivering our services and fulfilling contracts
• Providing customer support
• Sending service-related updates and notifications
• Managing invoicing and payments
• Promoting our services through emails or content
• Collecting feedback or testimonials
• Monitoring website usage for analytics and improvements
• Ensuring security and preventing fraud
• Complying with legal obligations

What Legal Bases Do We Rely On?

If you are located in the European Union or the United Kingdom, we rely on the following legal grounds:

• Consent: Where you have explicitly given us permission
• Contract: To fulfill contractual obligations
• Legitimate Interest: To operate and market our services in a way that does not override your rights
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect any person’s vital interests in critical situations

If you are in Canada, we rely on your express or implied consent, unless permitted by law otherwise.

Do We Use Cookies or Tracking Tools?

Yes, we use cookies and similar technologies to enhance your experience. These may include session cookies, preference cookies, and analytical cookies. You can control cookie settings through your browser.

How Long Do We Keep Your Information?

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once no longer needed, your information is securely deleted.

How Do We Keep Your Information Safe?

We implement technical and organizational measures to safeguard your personal information. These include secure data storage, encryption, access controls, and regular system monitoring.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Do We Collect Data from Minors?

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will take steps to delete it promptly.

What Are Your Privacy Rights?

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct or update your personal information
• Request the deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• File a complaint with a data protection authority

To exercise any of these rights, contact us at support@lynxify.agency.

Do We Update This Policy?

Yes, we may update this policy to reflect changes in our practices, technology, or legal obligations. The updated version will be indicated by the “Last updated” date. We encourage you to review this policy periodically.

How Can You Contact Us?

If you have questions or comments about this policy, you may contact us at:

Lynxify
Email: support@lynxify.agency
Website: https://www.lynxify.agency

How Can You Review or Delete Your Data?

To review, update, or delete the personal data we collect, send your request to support@lynxify.agency. We will respond in accordance with applicable laws.

Disclaimer Notice

• All the information on this website – https://lynxify.agency/ – is provided in good faith and for general informational purposes only. 
• Lynxify does not make any warranties regarding the completeness, reliability, or accuracy of this information. Any action you take based on the content found on this website (Lynxify) is strictly at your own risk. Lynxify is not responsible for any losses or damages in connection with the use of our website. 
• This website may contain links to external sites that are not provided or maintained by or in any way affiliated with Lynxify. While we aim to link only to reputable and relevant websites, we do not have control over the content and availability of these sites. The presence of a link does not indicate a recommendation or endorsement of the views expressed within it. 
• External site content and ownership may change without notice. These changes can occur before we have the chance to remove a link that has become outdated or broken. 
• Please note that when you navigate away from our website, other websites may have different privacy policies and terms that are beyond our responsibility or control. 
• We encourage you to review the Privacy Policies and Terms of Use of any external websites before participating in any activity or sharing any personal information. 

Consent

• By using our website, you consent to this disclaimer and agree to its terms. 

Update

• If we make updates, changes, or amendments to this document, those updates will be clearly posted on this page.

Refund and Cancellation Policy

Lynxify reserves the right to cancel or refuse any order or service request. A cancellation may occur under the following circumstances:

• If we detect any suspicious or fraudulent activity related to the request.
• If the client fails to follow our Terms and Conditions.
• If the client has already availed of a trial, demo, or discounted package.
• If the purchase or renewal was made under special promotional deals, discounts, seasonal offers, or custom-negotiated rates.
• If the client experiences technical issues on their own devices that impact service use. Our support team will still offer necessary assistance.
• If the request involves repeated charges or unintended renewals beyond our control. 

Refund Conditions

Lynxify processes refunds under specific conditions only. The following apply:

• If a cancellation request is submitted within 12 hours of placing the order, a full refund will be issued.
• For projects involving dedicated teams or custom design work, refunds are considered only after a formal discussion with a Lynxify representative.
• If a customer experiences a failed transaction or a duplicate payment for the same order, the full amount deducted will be refunded.
• If a renewal-related claim is made within 10 days of the billing date, and no service has been used, a refund will be processed.
• Refunds are not issued for work that has already been delivered, designs approved, or development phases completed. 

All valid refund amounts will be processed within one business day after the claim is approved and will be reflected in the client’s original payment method.

Changes to Refund/Cancellation Policy

Lynxify reserves the right to update or modify this refund and cancellation policy at any time. Any changes will take effect immediately and be posted on this page.